Cardiff, United Kingdom, September 28, 2007 --( PR.com )-- With a stylish new headquarters in Cardiff Bay, David PughJones, Managing Director of Cardiff and Newport Volkswagen number one priority is to make sure the client experience matches the impressive new premises.

t2 business solutions were contacted and asked to draw up a training programme for all client facing staff. The fully tailored customer service training programme needed to incorporate existing issues and anticipate any future ones. The training also needed to be diverse enough to apply to all genres of staff from receptionists through to technicians.

t2s training team worked closely with Hilary Pugh -Jones, Customer Care Manager, to develop the Creating Exceptional Customer Service training programme. This was run over two days to the teams of receptionists, drivers and service personnel. Due to its success, a further days training has been arranged for the sales staff and service technicians.

David Pugh-Jones, Managing Director of Cardiff we chose t2 business solutions as our provider because we believed they could provide the tailored customer service training and development, to ensure that all our customers will be cared for professionally and competently in a friendly and welcoming manner.

Since the training we feel that the approach to customer service is far more uniformed and staff feel more motivated by the investment weve shown in them. The fact that the course was fully tailored to us and our problems meant that I knew I wasnt wasting money on irrelevant, generic training I knew our problems would be addressed and rectified.

Rob Marr, t2 Managing Director said Davids vision was very clear from the beginning which made creating the programme they required much easier. When you have a clear objective to work from it is very inspiring. We have enjoyed working with Volkswagen on this project, and we hope to work with them even more in the future.

For more information, visit http://www.t2business.co.uk

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