2013 Mercedes-Benz CLS-Class II CLS 500 4MATIC AT

Mercedes-Benz automobiles are available at dealerships in more than 129 countries and their work fleet (trucks and commercial) vehicles are available from a group of dealers worldwide as well as direct from the factory. As with several other European automobile brands, Mercedes-Benz offer a European delivery option for international customers who purchase a Mercedes-Benz automobile.

Since its inception, Mercedes-Benz had a reputation for quality and durability. Objective measures looking at passenger vehicles such as J.D. Power surveys demonstrated a downturn in reputation in this area in the late 1990s and early 2000s. By 2005, Mercedes temporarily returned to the industry average for initial quality, a measure of problems after the first 90 days of ownership, according to J.D. Power. In J.D. Power's Initial Quality Study for the first quarter of 2007, Mercedes showed dramatic improvement by climbing from 25th to 5th place, surpassing quality leader Toyota and earning several awards for its models. For 2008, Mercedes-Benz's initial quality rating improved by yet another mark, now in fourth place. On top of this accolade, it also received the Platinum Plant Quality Award for its Mercedes’ Sindelfingen, Germany assembly plant. As of 2009, Consumer Reports of the United States has changed their reliability ratings for several Mercedes-Benz vehicles to "average," and recommending the E-Class and the S-Class.